Cheese Coffee
About Cheese Coffee
Cheese was founded in 2016 by John Trung Nguyen. Cheese`s idea and target customers are young people 9x and 10x. Creative spaces are formed here with the ability to inspire anyone who visits.
The signature, delicious drinks, the quality of service from the staff, and the way to use ingredients have created the characteristics of the Cheese Coffee brand.
In particular, Cheese Coffee`s staff always strives to personalize the customer experience down to the smallest details. For example, remembering names of regular customers, interacting with customers on social networks, responding to customers in the most intimate way... The ultimate goal is to nurture the direct relationships that Cheese Coffee has with customers, especially is for young people.
For John himself and more than 200 Cheese employees, this brand has always been considered a brainchild with a clear breathing and pulse. And everyone believes that to survive in the market, constant change is a prerequisite.
Problems
It can be seen that an F&B chain with about 200 employees like Cheese Coffee is a large number. The characteristic of the F&B industry is that there are shifts in work, so managing personnel coming in and out of stores is not easy.
Employees constantly change shifts, making timekeeping prone to errors. In addition, the manager also needs to understand who the branch`s official and seasonal employees are, how many people, and what working hours they have in order to arrange replacements most appropriately.
So from the store manager to higher supervisory positions, one must have the ability to observe meticulously and be quick to handle changes promptly. In addition, they used Tanca human resources management software to make the system operate as smoothly as possible.
"Tanca has reduced our management time by 40-50 hours per week by allowing staff, once a shift is announced, to take on additional shifts."
Nguyen Hoang Nam
Cheese Coffee Manager
Industries
In addition to being a good employer and training ground for employees, John Trung Nguyen`s management team also makes great efforts to create a great experience for its employees.
They want to create a convenient space for employees to work, while still ensuring full control of working hours and salary calculation. Tanca software becomes a tool to help Cheese Coffee fulfill this wish.
Tanca provides Cheese Coffee with the following benefits: Arrange shifts: Tanca coordinates employee work schedules by arranging shifts on phones and computers. Coordination from the Management Department to branches is also very convenient and flexible.
Timekeeping on the phone: Because Cheese Coffee does not use timekeeping machines, we have allowed branches to apply timekeeping by phone. For employees who need to travel frequently, GPS tracking will be applied. From such timekeeping information, the Timesheet is processed automatically.
Smart salary calculation: Payroll is also built on Tanca to help Cheese Coffee calculate salaries completely automatically.
And Tanca`s way of solving this problem was effective. While other businesses are losing staff and having confusion in management, Cheese Coffee has managed its entire team intelligently. Besides, it attracts more people who want to work here.